Refund policy

At Puffo Goofs, we want you to love your new Goof. If something isn't quite right, we're here to help.

Returns

Returns must be requested within 30 days of receiving your order.

To be eligible for a return, your item must:

Please note that return shipping costs are the responsibility of the customer.

To start a return, simply email us within 30 days of receiving your order at:

Once we receive your request, our Goof Support Team will review your case and contact you with one of the following solutions:

Because we begin processing orders as soon as they are placed, orders cannot be modified or cancelled once they have been confirmed.

This allows us to ship your Puffogoof as quickly as possible.

At this time, customers are responsible for the cost of returning items to the return address provided by our support team.

You have 30 days from the date your order is delivered to request a return.

We're sorry to hear that.

Although uncommon, products can occasionally be damaged during transit or an incorrect item may be shipped.

If this happens:

If the replacement order also arrives damaged or incorrect, we'll issue a full refund to your original payment method.

Approved refunds are issued to your original payment method.

Most refunds are processed within 6–7 business days.

Depending on your bank or payment provider, it may take a few additional days before the funds appear in your account.

If your package is lost in transit or cannot be delivered due to a logistics issue, we'll send a replacement order free of charge.

Our goal is to make sure your Puffogoof reaches you.

Our Goof Support Team is always happy to help.